We have posted an article to our Informanagement blog this week entitled “Stressed Out?” (click here to view). It deals with issues raised by the constant need to communicate with staff, clients and the multitude of online distractions.
So, we thought we would add to these distractions (!) and request that our LinkedIn and Twitter companions send us their top tips for taking the heat out of communication chores. For example, do you have a magic formula for dealing with email, social media, phone calls, texts, verbal queries from staff?
If you do, we will endeavour to draw all the threads together and post a composite response for the benefit of all our LinkedIn groups.
Delegation may be one of the elements to be explored. What is your experience of delegating tasks? Truthfully, ours is sometimes it works and in other cases it does not. And then there is the thorny issue of our motivation as managers. Do we empower our staff to be effective or do we set them up to fail so we can feel good about how good we are?
It is interesting to speculate about the gradual involvement of artificial intelligence to deal with the multitude of communication tasks we will all face in years to come. Will algorithms replace rules in Outlook to filter out spam and requests that can be dealt with by sending a standard response? Will computer code direct conversations with callers to answer basic enquiries and become a faceless gatekeeper, protecting our privacy and hard-won solitude?
Food for thought, but in the meantime, if you have discovered techniques for taking the pressure off your various communication chores, let us know and we will broadcast the results.
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