How up-to-date are staff that have access to your clients, and, that may be asked probing questions on tax matters?
Will they have the necessary knowledge, and if not, what do they do? Plead ignorance and try to change the subject?
At the very least, clients should be reassured that when the shrinking violet returns to their office, they will approach more knowledgeable colleagues and get back to them. Or an even more sensible solution, they will explain the clients query to senior staff and partners and organise a face to face consultation where new services can be provided.
As part of Informanagement’s tax update services, we offer the use of our InforLearning tutorials. These can be used, online, as a practical way to keep staff appraised of tax changes and basic tax knowhow, without having to leave their desks. There are over two hundred topics to choose from and include the recent changes in accounting standards, the proposed changes to tax reporting from April 2018 as well as more general updates and explanations of basic tax legislation.
Check out more details on our website.
If you would like me to show you what our company can offer, call any time on 07968 849335 or the office on 08452 722377 or DM me.